Enhancing scalability with managed SRE, Python development, and production support
Project overview
Our team of experienced engineers and developers in Boston and Bangalore support a financial technology company across three crucial areas: managed SRE, software development, and production support. Their contributions to our client’s Python-based wealth management platform enable the company to keep up with the market’s evolving demands by providing its customers with new functionalities, high availability, outstanding performance, and ongoing support.
About the client
Our client is a US-based fintech company providing a wealth management platform for financial advisors and institutions. Their comprehensive platform includes tools for portfolio management and rebalancing, advanced analytics and performance reporting, risk management tools, and user-friendly, customizable dashboards. It is also compatible with various custodians and other financial platforms.
Goals and challenges
Knowing that their financial software product must offer unparalleled stability, scalability, and security, the client looked for ways to enable improvements in three key areas:
- Python development: Efficient maintenance, optimization, and further development of their Python-based platform to meet evolving business requirements.
- Site Reliability Engineering (SRE): Implementation and management of a robust SRE framework to ensure high uptime, performance, and reliability.
- Production support: Expert 24/7 support capable of resolving issues, performing maintenance tasks, and ensuring seamless operations.
Our solution
We leveraged our proven global delivery model and assembled a team of experts from the US and India to provide expert Python, SRE, and production support services.
Python development
- Collaborated with the in-house development team to ensure seamless knowledge transfer.
- Optimized the platform for simplified maintainability and improved scalability.
- Implemented new features and functionalities to meet evolving business requirements.
Site Reliability Engineering (SRE)
- Implemented a comprehensive SRE framework to ensure high availability and performance.
- Configured advanced monitoring tools, observability dashboards, and automated alerting systems to proactively identify and resolve issues.
- Planned and executed regular audits to ensure the platform’s reliability and security.
Production support
- Collaborated with internal teams to ensure transparent, effective communication and continuous improvement based on actual client needs.
- Implemented a robust incident management process aimed at minimizing downtime and ensuring swift issue resolution.
- Provided 24/7 support to resolve issues, perform maintenance tasks, and ensure seamless operations.
Project results
Our collaboration with the client had a significant impact on their business operations. Leveraging our teams’ proficiency in Python development, Site Reliability Engineering, and production support, the company was able to elevate their platform’s performance and enhance the overall client experience.
Moreover, the client reported:
- Improved reliability, scalability, and performance of their platform.
- Streamlined software development, deployment, and maintenance processes.
- Faster issue resolution, reduced downtime, and overall improved availability.
- Cost savings in comparison with recruitment, training, and retention of in-house talent.
