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Belgium to the Netherlands: Workflow and operations optimization

Maxima Consulting has supported the largest bank in the Netherlands in the consolidation of its Belgian and Dutch divisions. We reviewed and identified operations and workflow inefficiencies and proceeded with optimizing processes we found insufficient to improve their profitability.

Key project highlights

  • Identify operations in Belgium to be merged with Netherlands headquarters
  • Reduce redundant processes and workflows 
  • Identify and implement new solutions around process and workflow management

About the client

The largest bank in the Netherlands with its primary business focus on retail banking, direct banking, commercial banking, investment banking, wholesale banking, private banking, asset management, and insurance services.

Problem statement

Our client was doing a major transformation of consolidations and integration from their Belgian division into the Netherlands headquarters. The project focus was on identifying operational and workflow inefficiencies to streamline the integration and better utilize the bank's resources. 

Solution

We provided our client with consulting services and the expertise needed to review and identify operations and workflow inefficiencies. We utilized the Six Sigma Black Belt methodology and best-in-class tools to provide comprehensive approach to optimization and integration of their Belgian operations into their Dutch HQ.