Client portal transformation for a US-based healthcare provider
Project overview
Maxima Consulting’s Cloud Orbit turned out to be a perfect IT solution for a healthcare organization when a medical company from the USA decided to use it in its member portal modernization project.
Our platform was used to ensure the high reliability of the member portal and enable secure observability features needed to meet regulatory requirements.
By utilizing our managed IT services, the healthcare company was able to deploy a reliable Kubernetes-based solution that addresses all of their issues in a short timeframe of 10 weeks.
The updated member portal not only achieved the defined project goals but also positioned the client to quickly handle any future changes in the healthcare industry regulations.
Client’s technology challenges
- The organization suffered from delays, including issues in making the digital platform compliant with industry standards and relevant laws.
- Despite sufficient technology expertise, the in-house developer team was able to deploy barely one release per year.
- In an industry such as healthcare, any downtime is too much downtime. Even a short pause in the availability of electronic health records or other patient data is out of the question.
- Medical data is valuable, so healthcare organizations suffer from near-constant hacking attempts. Data security is paramount to supporting patients' safety and establishing trust in medical institutions.
Project goals
- Reduce delays and improve time-to-market.
- Significantly reduce downtime.
- Enhance security to protect critical healthcare data from cyber threats.
- Streamline the software development process by implementing a GitOps-based Continuous Integration/Continuous Deployment (CI/CD) pipeline.
Our approach to healthcare technology solutions
By leveraging our Cloud Orbit platform, we managed to build a fully compliant Kubernetes-based environment for the member portal in just 10 weeks.
Enforcing GitOps allowed for the implementation of a Continuous Integration/Continuous Deployment (CI/CD) pipeline that enabled the client’s IT department to leverage self-service deployment capabilities and streamline their workflow.
The implementation allowed the healthcare services company to improve the pace of deployment from only one release per year to two releases per month. This significant progress allowed the client to improve patient experiences and make the member portal feel fresh and relevant.
To address the statistically higher risk of security breaches in the healthcare industry, we decided to implement a robust Web Application Firewall (WAF) to safeguard the portal and patient data from virtually constant cyber attacks and other threats.
Moreover, we were able to seriously increase the website’s reliability and achieve an uptime of 99.999%, which is crucial for healthcare organizations as all downtime could potentially impact patients’ health.
Client’s benefits
- Virtually no downtime: With a fantastic uptime of 99.999%, the client’s website is one of the most reliable member portals existing in the healthcare industry.
- Improved performance and scalability: The updated portal allows for efficient management of increased workloads, even in cases of sudden surge in digital interactions.
- Streamlined compliance: Regulatory requirements play a vital role in all healthcare IT services, and Maxima Consulting’s solutions were proven to meet all relevant standards.
- Enhanced cybersecurity: The new infrastructure decreased the number of vulnerabilities and lowered the risk associated with hacking and other threats.
- Empowered developers: The newly implemented CI/CD pipeline, based on automated GitOps, enabled developers to use self-service capabilities and streamlined development processes.
- Considerably faster releases: Utilizing our managed services allowed the healthcare company to drastically increase the number of deployments from once per year to two per month.
Cloud Orbit: A perfect IT solution for healthcare providers
Learn more about our Cloud Orbit platform or schedule a meeting with our experts in healthcare IT solutions to see how our SRE-based tools and managed services can benefit your healthcare organization.
