To start with, the team was created only to support Oncall issues but gradually the team took over multiple areas such as performance tuning, Goldengate, Patching and Upgrades, Disaster Recovery Planning ,CI (Configuration Item ) Management, Change Management, Problem Management and much more and has been highly successful. Some highlights are given below,
- Employed smarter upgrading and patching methods.
- Seamless switchover to DR sites with minimum downtime
- Exceptional Performance tuning techniques.
- Proactive approach helps avoiding Major Incidents
- Act as a bridge between Application Teams and Service Delivery